Frequently Asked Questions

View full terms & Conditions

Before rental

You can choose from these Pick Up and Drop Off Locations:

Keflavik International Airport
We will meet you in the arrival hall. We will have your name on a white board. From there we go directly to our office and do the paperwork. Our office is 5 min drive from airport.

Reykjavik area - Any Hotel, guesthouse or Airbnb for expl
We will bring the rental car to you at any address you provide and do the paperwork there.

Keflavik area - Any Hotel, guesthouse or Airbnb for expl
We will pick you up at your address and drive you to our Keflavik office.

Ace Guesthouse in Keflavik
Car will be ready at our Ace Guesthouse

Valid driving license (same applies to additional drivers).

Credit card (If you don´t have a credit card you can rent a car using a debit card, we take a deposit on the debit card)

No deposit is taken on your card at start of the rental.

Yes, if you don´t have a credit card you can rent a car with debit card only.

We take a deposit on the debit card for the deductible of the SCDW insurance, 1000 euro total.

Deposit is then returned after the rental if everything is ok with the car and there are no unpaid fees for the use of the car, parking fees or toll fees for example.

If you also add our Zero Excess option we only take a 200 euro deposit. Deposit is then returned after the rental if there are no unpaid fees for the use of the car, parking fees or toll fees for example.

Yes, you can use our services, even if you have a foreign driver's license. We accept all foreign driver´s license as long as they are valid and can be read by our staff members (in english or at least with latin characters).

If not make sure to bring an International Driver´s License or Translation.

Renter must be at least 20 years of age.

We have a minimum of 3 day rental period.

Yes, you can add as many drivers as you need. Three options for that:

  1. When making the booking put in the message box how many extra drivers you want to add.

  2. After making the booking send us an email and we will add the additional drivers to your reservation.

  3. Add the additional drivers at our office when we do the rental contract.

Each additional driver is 4.500 ISK total. (3rd, 4th or 5th driver)

All our cars will have Winter/Snow tires from 15th of October until the 15th of April.

Insurance

We offer 24/7 emergency breakdown assistance which means you can call our emergency line every day, 24 hours a day. We also have service partners all around the country if something breaks down or if something has to be replaced. If you have an accident or if the car breaks down we will of course replace the car with another one.

All our cars are thoroughly inspected and maintained between rentals to ensure safe and problem free rental experience. In the event of an accident or break down, regardless of circumstance and location, we will do our best to replace the car with another vehicle of similar standard or better as soon as possible.

Keep in mind that if an assistance is required because of a breakdown or damage that is the driver´s responsibility Star Car Rental will charge the renter a service fee. This fee is of course not charged if the assistance can be traced to a breakdown or damage on Star Car Rental´s responsibility.

Our service partners are located all around the country. Our service partners

SCDW insurance lowers the Excess (Self risk) for damages down to:

700 euro for 2wd cars. 1000 euro for 4x4 cars and Campers.

Included in the rental price.

GP includes damages to headlights and the car when gravel or rocks get thrown on the vehicle by another car, Excess (Self risk) amount is 0.

Excess (Self risk) amount for broken windshield is 100 euro.

Included in the rental price.

TP covers theft of the rental vehicle.

Excess (Self risk) amount is 0.

Included in the rental price.

Third party Liability Insurance is mandatory in Iceland and is included with all rentals.

This is our new optional insurance which we offer and is the only insurance not included in the price.

For our customers protection we have decided to offer an insurance which covers our customers against damage due to sand and ash storm which damages the paint of the car, windows, lights and plastic. These damages can cost between 3000-9000 euro to fix.

We offer the SAAP for only 10 euro per day. Volcano eruptions in the past years have increased the risk of damage to the paint and windows of all cars and no insurance company will cover these damages. In high winds and dry weather the ash from the volcanos and sand in the south coast can cause huge damage to the cars and all the cost has fallen on the renter, until now.

By purchasing SAAP the self risk in case of damage from sand and ash is lowered to 1000 euro.

If you also have our Zero Excess option the self risk of the SAAP goes down to 0 euro.

Renters can also add our Zero Excess for SCDW and SAAP for 25 Euro per day

Lowers the excess of the SCDW and SAAP insurances to Zero.

Enjoy a carefree experience by reducing the self-risk / deductible to Zero.

Subjected to the terms and conditions of the SCDW insurance.

Yes, you can decline any of the included insurances.

Just let us know either by email or on arrival when we do the rental contract.

Extras

Garmin GPS Navigation system. 7 euro Per Day.

Garmin

Huawei 3G/4G mobile WiFi device. It's a small and compact gadget that creates a WiFi hotspot that up to 10 devices can connect to simultaneously. The device has a battery that lasts 12 hours and can be recharged in the car.

Price: 10 euro Per Day (Unlimited Data Included)

Wifi

Plugs into the lighter socket in the car. Then you can connect regular european electric plug into the Inverter to charge Laptops, cameras for expl.

Price 25 euro Per Rental

Inverter

Sleeping bag is 25 euro Per Rental.

All sleeping bags are professionally cleaned after every rental.

Cooler / Icebox (Non-Electric)

Price: 25 euro Per Rental

Garmin

Sim card from Nova. Has 1000 ISK for calling and 1 GB of 3G/4G Data

Price: 25 euro

Payment

If you selected to pay the minimum deposit when you booked online you can pay the remainder with credit cards, debit cards or cash.

We accept Visa, Mastercard, UnionPay, American Express, Discover, JCB, Diners Club and All major currencies.

credit cards

Unlimited kilometers

24% Vat

Collision Damage Waiver (CDW)

Gravel Protection (GP)

Theft Protection (TP)

Super Collision Damage Waiver (SCDW)

1 free additional driver

Further information on insurance can be found in terms & conditions.

Updated temporary 2020 cancellation policy because of Covid-19

Free cancellation until start of the rental with refund and if for any Covid-19 related reasons you can not use the car and have to return it sooner we will refund unused days.

Same applies if the airline will suddenly change your flight.

Bookings for 2021 or later: Free cancellations up to 48 hours before the start of the rental. If you cancel your booking when there is less than 48 hours until your pickup time you will not receive a refund.

You can send us a e-mail to [email protected] and let us know that you will be cancelling your booking.

Please include your booking number in all correspondance. We will send you an e-mail back to confirm your cancellation.

After Rental

  • Our pickup service is open from 06:00 to about 02:00
  • Our return service is open 24/7
  • Keflavik international Airport
  • Keflavik area - Any Hotel, guesthouse or Airbnb for expl.
  • Reykjavik area - Any Hotel, guesthouse or Airbnb for expl.
  • Ace Guesthouse in Keflavik.

If you got the car with a full tank then the car should be returned with a full tank.

Otherwise you should return the car with the same amount of fuel as it was when you received it. The amount will be marked on your rental contract.

Updated temporary 2020 cancellation policy because of Covid-19

Free cancellation until start of the rental with refund and if for any Covid-19 related reasons you can not use the car and have to return it sooner we will refund unused days.

Same applies if the airline will suddenly change your flight.

Bookings for 2021 or later: Unfortunately no refunds can be given for unused, or partly used, car hire vouchers unless the amendments or cancellations have been made with minimum of 48 hours prior to the pick-up date.

Parking tickets and any traffic violations are the responsibility of the renter who must pay them before returning the vehicle. Congestion charges or fines received by us after the rental will be charged directly to the renter, including a surcharge for late payment, if any. A local administration fee applies: this will be charged in addition to the fines.

Iceland Travel Info

Vaðlaheiði Tunnel:

There is only one toll road in Iceland and that is Vaðlaheiði tunnel in the north part of the island. The tunnel is located near Icelands second largest city, Akureyri.

Renters that plan on driving through the tunnel will have to pay the toll fee with a card, 1500 ISK total on the website www.tunnel.is

No toll booth or payment machines are located at the tunnel, all payments have to be made through the website either within 3 hours prior or after the trip through the tunnel.

If you are traveling in Iceland during the summer months we recommend that you drive over the Víkurskarð main road for the tunnel only shortens the ring road of about 16 km and driving that way is free of charge.

However if you are traveling in the winter we recommend to use the tunnel for the Víkurskarð main roads can be dangerous and difficult to drive in snow and icy conditions.

National Parks Parking Fees:

Skaftafell and Þingvellir national parks have parking fees and they can be paid in payment machines, booths that are located next to the parking area.

This parking fee can also be paid on the national parks website: https://myparking.is/pay/thingvellir/ or https://myparking.is/pay/skaftafell/

Normal parking fee is 750 ISK total per day.

More info about Þingvellir National Park and Vatnajökulsþjóðgarður (Skaftafell) National Parks see the below websites:

· Vatnajökulsþjóðgarður - https://www.vatnajokulsthjodgardur.is/en

· Þingvellir - https://thingvellir.is/en

Island Reiseinfos

Información de viaje a Islandia

Informazioni di viaggio Islanda

Informations voyage Islande