Frequently Asked Questions

View full terms & Conditions

Before rental

You can choose from these Pick Up and Drop Off Locations:

  • Keflavik international Airport
  • Keflavik area - Any Hotel, guesthouse or Airbnb for expl.
  • Reykjavik area - Any Hotel, guesthouse or Airbnb for expl.
  • Ace Guesthouse in Keflavik.
  • Home Guesthouse in Keflavik.

The driver's valid driving license (same applies to additional drivers).

The driver's valid credit card. (Don´t have a credit card, contact us via email and we might be able to do something for you)

Yes, you can use our services, even if you have a foreign driver's license. We accept all foreign driver´s license as long as they are valid and can be read by our staff members (in english or at least with latin characters).

If not make sure to bring an International Driver´s License/Translation.

We have a minimum of 3 day rental period.

Yes, after making the booking send us an email and we will add 3rd or 4th driver to your reservation.

Each additional driver is 4.500 ISK total. (3rd, 4th or 5th driver)

All our cars will have Winter/Snow tires from 15th of October until the 15th of April.

Insurance

We offer 24/7 emergency breakdown assistance which means you can call our emergency line every day, 24 hours a day. We also have service partners all around the country if something breaks down or if something has to be replaced. If you have an accident or if the car breaks down we will of course replace the car with another one.

All our cars are thoroughly inspected and maintained between rentals to ensure safe and problem free rental experience. In the event of an accident or break down, regardless of circumstance and location, we will do our best to replace the car with another vehicle of similar standard or better as soon as possible.

Keep in mind that if an assistance is required because of a breakdown or damage that is the driver´s responsibility Star Car Rental will charge the renter a service fee. This fee is of course not charged if the assistance can be traced to a breakdown or damage on Star Car Rental´s responsibility.

This is our new optional insurance which we offer and is the only insurance not included in the price.

For our customers protection we have decided to offer an insurance which covers our customers against damage due to sand and ash storm which damages the paint of the car, windows, lights and plastic. These damages can cost between 3000-9000 Euro to fix.

By purchasing SAAP the self risk in case of damage from sand and ash is lowered to 1000 euro. We offer the SAAP for only 10 euro per day. Volcano eruptions in the past years have increased the risk of damage to the paint and windows of all cars and no insurance company will cover these damages. In high winds and dry weather the ash from the volcanos and sand in the south coast can cause huge damage to the cars and all the cost has fallen on the renter, until now.

SCDW insurance lowers the liability limit for damages down to 700 euro for 2wd cars and 1000 euro for 4x4 cars and Campers.

Included in the rental price.

TP covers theft of rental vehicle. Liability amount is 0.

Included in the rental price.

GP includes damage to headlights and the car when gravel or rocks get thrown on the vehicle by another car, liability amount is 0.

Liability amount for broken windshield is 100 euro.

Included in the rental price.

Extras

Garmin GPS device

Price: 7 euro Per Day

Huawei 3G/4G mobile WiFi device. It's a small and compact gadget that creates a WiFi hotspot that up to 10 devices can connect to simultaneously. The device has a battery that lasts 12 hours and can be recharged in the car.

Price: 10 euro Per Day (Unlimited Data Included)

Plugs into the cigarette plug in the car. Then you can connect regular european electric plug into the Inverter to charge Laptops, cameras for expl.

Price 35 euro Per Rental

Sleeping bag is 35 euro Per Rental.

All sleeping bags are professionally cleaned after every rental.

Cooler / Icebox (Non-Electric)

Price: 35 euro Per Rental

Sim card from Nova. Has 1000 ISK for calling and 1 GB of 3G/4G Data

Price: 25 euro

Payment

If you selected to pay the minimum deposit when you booked online you can pay the remainder with credit cards, debit cards or cash.

We accept Visa, Mastercard, UnionPay, American Express, Discover, JCB, Diners Club and All major currencies.

credit cards

Unlimited kilometers

24% Vat

Collision Damage Waiver (CDW)

Gravel Protection (GP)

Theft Protection (TP)

Super Collision Damage Waiver (SCDW)

1 free additional driver

Further information on insurance can be found in terms & conditions.

Free cancellations up to 48 hours before the start of the rental. If you cancel your booking when there is less than 48 hours until your pickup time you will not receive a refund.

You can send us a e-mail to [email protected] and let us know that you will be cancelling your booking.

Please include your booking number in all correspondance. We will send you an e-mail back to confirm your cancellation.

After Rental

  • Our pickup service is open from 06:00 to about 02:00
  • Our return service is open 24/7
  • Keflavik international Airport
  • Keflavik area - Any Hotel, guesthouse or Airbnb for expl.
  • Reykjavik area - Any Hotel, guesthouse or Airbnb for expl.
  • Ace Guesthouse in Keflavik.
  • Home Guesthouse in Keflavik.

If you got the car with a full tank then the car should be returned with a full tank.

Otherwise you should return the car with the same amount of fuel as it was when you received it. The amount will be marked on your rental contract.

Unfortunately no refunds can be given for unused, or partly used, car hire vouchers unless the amendments or cancellations have been made with minimum of 48 hours prior to the pick-up date.

Parking tickets and any traffic violations are the responsibility of the renter who must pay them before returning the vehicle. Congestion charges or fines received by us after the rental will be charged directly to the renter, including a surcharge for late payment, if any. A local administration fee applies: this will be charged in addition to the fines.